IT SERVICES

A full technical team, for less than the cost of one hire

Small and mid-size companies in Egypt handle IT in one of two ways, and both cost more than they look.

The first: call a technician when something breaks. He arrives two days later, fixes the visible symptom, and leaves. Nobody asks why it broke. The second: hire an IT person on a full salary. They are strong in some areas and unfamiliar with others, and when they travel or resign, the company stops.

A contract solves both. You get a team with a range of specialisms, a written response time, and a fixed cost you know at the start of the year.

What the contract covers

Hardware. Laptops and desktops — diagnosis, board-level repair, upgrades and spare parts for all brands.
Printers. Maintenance, spare parts, and ink and toner supply for all brands, delivered.
Networking. Monitoring, connectivity and performance troubleshooting, and network hardening.
Servers and backup. Administration, hardening, and backups that are actively monitored rather than assumed.
Accounting software. Installation, configuration and ongoing support for the packages used in Egypt.
Daily user support. The small problems that cost an employee half a day — email not sending, a locked file, a printer refusing to print.

What an SLA actually means

An SLA is a written agreement on maximum response time. It is not a promise to come quickly.

Ours specifies the issue category, the maximum time to respond, and the maximum time to arrive on site where that is needed. Critical issues that stop work carry a different priority from a hardware upgrade request.

When comparing proposals, ask every company for their SLA in writing. Anyone who cannot give you a number does not have one.

Who it's for

Companies running 5 to 100 devices · Businesses with no IT function · Companies with a single IT person who needs specialist backup · Offices operating across multiple branches

Why SmartFactor

One vendor. Devices, printers, network, servers, hosting and cameras all sit with one accountable team. When something breaks, no time is lost deciding whose problem it is.
We hold hardware stock. If a machine fails and you need a replacement quickly, you are not waiting on an import.
A quote within 24 hours. We survey, then give you a defined scope and a fixed price.

Frequently asked

How is the contract priced?
Usually on device count, user count, and the response level you need. A company requiring one-hour response is not priced like one that is fine with same-business-day.

Is there a minimum device count?
No, but under five devices a contract usually costs more than paying per visit, and we will tell you that rather than sell you one.

Remote or on-site?
Both. A great deal is resolved remotely in minutes; anything needing a physical visit gets one under the contract terms.

Do you cover outside business hours?
Depending on the tier. Some companies need 24-hour cover; for others, working days are enough.

I already have an IT person — why would I need this?
So that they have backup. One person cannot be a specialist in servers, networking, printers and accounting software simultaneously. We cover what they do not, and we cover for them when they are away.